FAQ’s

1. Do I need to set up an account to place an order?

Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at Rangreza understand the importance of your time, therefore creating an account with us gives you access to the following benefits:

  • Manage your account details, track your order status and review past purchases
  • Save your shipping details for future purchases and a faster shopping experience
  • Be informed about our latest stock, special online promotions and discounts!

2. How do I place an order?

  • Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
3. What kind of payment methods do you accept?

 

Currently, the following payment methods are accepted:

CASH ON DELIVERY

This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.

4. How do I know if Rangreza has received my order?
After placing your order your bill slip is generating this is a confirmation of your order
5. What if an incorrect/damaged item is delivered to me?

Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order.

6. What if an incomplete order is delivered to me?

Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.

7. What is the procedure for cancelling an order?

Order cancellation is free we just as to inform us at 0315 4871897.

 

8. Are there any shipping costs?

Yes PKR 250 per order applicable on sale items only and free shipping for others in all over pakistan.